Documentation index: https://openadmanager.com/llms.txt # Terms of Service | OpenAdManager > The terms for using OpenAdManager, operated by CloudWish LLC: plans and billing, refunds, acceptable use and responsibility for AI actions. Canonical: https://openadmanager.com/terms # Terms of Service Terms v5 (13 Nov 2026) **On this page** - 1. Agreement - 2. What the Service does - 3. Your account and sign-in - 4. Your AI and AI actions: your responsibility - 5. Acceptable use - 6. Plans and billing - 7. Refunds - 8. Third-party platforms and AI tools - 9. Your data - 10. Our rights and yours - 11. Suspension and ending - 12. Disclaimers - 13. Limits of liability - 14. You will cover claims you cause - 15. Law and disputes - 16. Changes - 17. Contact ## 1. Agreement OpenAdManager (the "Service") is operated by CloudWish LLC, 1509 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA ("we", "us"). By creating an account or using the Service you agree to these Terms and to our [Privacy Policy](https://openadmanager.com/privacy). If you use the Service for an organization, you confirm you can bind it. If you do not agree, do not use the Service. You must be at least 18 years old and have the authority to manage every ad account you connect. By connecting an account you confirm you have that authority. ## 2. What the Service does The Service connects the AI tool you choose (for example Claude, ChatGPT or Cursor) to your ad accounts on Google, Meta, TikTok, Reddit and X through an MCP server. Your AI tool can read your accounts and, on every plan and within the permissions you set, ask the Service to make changes. We add sign-in, permission switches, limits and a change log. OpenAdManager is not an AI model, a chat app or an ads manager. The AI tool is yours, is provided by someone else and is covered by that provider's terms. We do not control what your AI tool says or decides. ## 3. Your account and sign-in - Keep your sign-in, recovery codes and personal tokens secret. You are responsible for what happens under your account and tokens. - Two-step sign-in is optional for you and can be turned on in account settings. Changes made through your AI use the access token you issued, so keep it secret and revoke it if it leaks. - Tell us at once at [support@openadmanager.com](mailto:support@openadmanager.com) if you think your account or a token was misused. - Each team member is one person. You may not share a login or sell access. ## 4. Your AI and AI actions: your responsibility - **You decide what your AI may do.** The Service applies the AI permissions you choose: each kind of change is a switch you can turn off. - **Staff access.** When you connect an ad account you agree that OpenAdManager staff can view and manage it to run and support the service. Every staff action shows in your activity log. Disconnect the account to end this access. - **You are responsible for every change that you, your team or your AI permissions allow.** That includes a change your AI makes because you turned its switch on. - **AI can be wrong.** Answers and suggested changes can be incomplete, outdated or mistaken. Review what you allow. Numbers in answers come from the ad platforms and may lag or differ between platforms. - **Undo is best effort.** Many changes can be undone from the change log while their history is kept and if nothing changed since. Undo restores a setting. It does not return money already spent, and some changes (such as deletes, uploads and text or asset edits) cannot be undone. - To the extent the law allows, we are not liable for ad performance, spend, account suspensions or any loss that results from changes made through your AI or your permissions. See section 13. ## 5. Acceptable use You must not use the Service to: - break the law or the advertising policies of Google, Meta, TikTok, Reddit, X or any other platform you connect, or run ads in categories those platforms or we prohibit (for example illegal products, deceptive or fraudulent ads, or discriminatory targeting); - attempt to bypass limits, quotas, permission switches or the plan you pay for, or to farm Free accounts (each ad account may sit in one Free workspace); - scrape, resell, sublicense or host the Service or the ad platforms' data for others, or share one account between several customers; - probe, attack, overload or reverse engineer the Service, or send automated traffic that is not your own AI tool using the documented endpoint; - send prompts or content designed to make an AI tool misuse your accounts or another customer's (prompt injection), or upload malware; - use Higgsfield or any other connected service against its own terms. Each connected service is used through your own account and credits. We may limit, suspend or end access without notice to protect the Service, other customers, our platform approvals or the law. Repeated or serious violations, or ad categories banned in this section, lead to suspension. ## 6. Plans and billing - **Free** includes a small monthly number of changes your AI can make, within the plan limits. - **Paid plans** renew automatically for the period you chose (monthly or yearly) until you cancel in Billing. Your first month on monthly billing is 10% off. Your first year on yearly billing is 22% off. Renewals are at the list price. The list price is the one shown when you subscribed. Prices exclude taxes, which we add where required. - **Limits** (ad accounts, MCP requests, AI changes, team members, workspaces, history) are shown on the [pricing page](https://openadmanager.com/pricing) and in your account. When you reach a limit your AI gets a clear message and your ads are not touched. - **Plan changes.** You can move up or down from Billing. Going down never deletes your data; you choose which accounts stay active. - **Failed payment.** If a payment fails we retry and tell you. Access to changes may be restricted while a payment is overdue, and reads keep working. Your ads are never paused by us because of an unpaid bill. - **Ad spend.** You pay the ad platforms directly. ## 7. Refunds The Free plan is how you try OpenAdManager before you pay. Paid charges are not refunded for a change of mind, unused time, unused MCP requests or a downgrade. We do refund: - **Billing errors and duplicate charges.** We refund the wrong charge in full, usually within 5 to 7 business days. - **Long outages.** If the Service is unavailable for more than 48 hours in a row because of a fault on our side (not planned maintenance), we refund that time pro-rated on request. - **Done-for-you setup we can't deliver.** Once setup work has started, the setup fee is not refunded. Ad spend you pay to the ad platforms is between you and them; we never hold it and cannot refund it. Downgrades start at your next billing period. You may cancel at any time from Billing: you keep your plan to the end of the period you paid for and are not charged again. To ask for a refund, write to [support@openadmanager.com](mailto:support@openadmanager.com) from your account email with the service and the reason. If you dispute a payment with your bank instead of contacting us, we may suspend the account. Where the law of your country gives you a right to a refund that cannot be waived, that right is not affected. ## 8. Third-party platforms and AI tools Google, Meta, TikTok, Reddit, X, Higgsfield, your AI tool and the services you sign in with are independent companies. Their availability, changes, rate limits, rules and decisions about your accounts are outside our control. We are not affiliated with or endorsed by them. Your use of each is under its own terms, and you must follow them. If you use OpenAdManager's programmatic access (MCP or API) to Google Ads, you should obtain your own Google Cloud Platform account and Google Ads API access. ## 9. Your data How we handle data is described in the [Privacy Policy](https://openadmanager.com/privacy). Where we process personal data on your behalf (for example ad account data that includes your customers' data), the [Data Processing Addendum](https://openadmanager.com/dpa) applies, and our [subprocessors](https://openadmanager.com/subprocessors) are listed. You can disconnect any account, revoke any AI tool, or delete your account at any time ([data deletion](https://openadmanager.com/data-deletion)). ## 10. Our rights and yours We own the Service, its software, brand and documentation. You own your data and the content you bring. You give us the limited right to process your data to run the Service for you. You may give us feedback and we may use it without obligation. ## 11. Suspension and ending You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms, if a payment is overdue or disputed, if the law or a platform requires it, or to protect the Service. When an account ends, your right to use the Service ends, stored access tokens are deleted and we process your data as the Privacy Policy describes. ## 12. Disclaimers The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be uninterrupted or error-free, that ad platforms will keep their APIs available, or that any result, saving or return will be achieved. ## 13. Limits of liability To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or revenue, lost ad spend efficiency, loss from changes made through your AI or your permissions, account suspensions by ad platforms, or events outside our reasonable control. Our total liability for all claims about the Service is limited to the amount you paid us in the 12 months before the event. Nothing limits liability that cannot be limited by law. ## 14. You will cover claims you cause You agree to cover losses and claims caused by your breach of these Terms, by ads or content you run through the Service, or by your use of the Service without authority over an ad account. ## 15. Law and disputes These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Any dispute that we cannot settle by talking to each other is brought in the state or federal courts located in Wyoming, and you and we consent to their jurisdiction. Rights that the law of your country gives you as a consumer and that cannot be waived are not affected. ## 16. Changes We may update these Terms. We will tell you about significant changes by email or in the product before they apply. If you keep using the Service after a change takes effect, you accept it. If you do not accept it, cancel before then. ## 17. Contact CloudWish LLC, 1509 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA. Email: [support@openadmanager.com](mailto:support@openadmanager.com).