Data Deletion

You control your data. There are three levels, from lightest to most complete.

1. Disconnect one ad account or AI tool

In the dashboard, open Ad accounts (then its Connections list) to disconnect an ad account, or Tokens to revoke an AI tool: select Disconnect or Revoke. For an ad account, we delete our stored access and refresh tokens at once. We do not revoke the grant at the platform, so you can also remove OpenAdManager in your platform security settings. For an AI tool, its next call fails at once.

2. Remove OpenAdManager from Google, Facebook, TikTok, Reddit or X

You can also withdraw access from the other side:

• Google: open your Google Account permissions, choose OpenAdManager and select Remove access.
• Facebook: open Settings, then Apps and Websites, find OpenAdManager and select Remove.
• TikTok: remove OpenAdManager under your TikTok for Business connected apps.
• Reddit: open your Reddit User settings, then Privacy, then Manage third-party app authorization, find OpenAdManager and select Revoke access.
• X: open Settings and privacy, then Security and account access, then Apps and sessions, then Connected apps (x.com/settings/connected_apps), find OpenAdManager and select Revoke app permissions.

Removing access stops us from reading your ad accounts. It does not by itself delete the data we already hold; use level 3.

3. Delete your OpenAdManager account and data

1. In the dashboard open Settings, then Delete account, and confirm. Or email support@openadmanager.com from the address on your account and ask us to delete it. We will confirm the request by replying to that address.
2. A deletion job runs within 48 hours. It deletes your account, workspaces, settings and usage data and destroys your per-customer encryption keys, so the stored platform tokens can no longer be read. The change log is not deleted: it is kept without your organization, user or account identifiers for 25 months for compliance, then purged. We do not revoke our grants at Google, TikTok or other ad platforms (the Google connection is shared with sign-in), and we revoke at Meta only when nothing else in OpenAdManager uses the same person. To end a grant yourself, remove OpenAdManager in your Google, Meta or TikTok security settings. Your paid plan is cancelled at once when you request deletion, with no refund.
3. Encrypted backups keep data for up to 21 days after that, then it is overwritten. We do not restore deleted accounts from backups except to recover from a disaster.
4. We keep only records the law requires us to keep, such as invoices.

Deleting your OpenAdManager account never changes or pauses your ads.

For Facebook sign-in users

If you signed in with Facebook and want your data deleted: follow level 3 above, or email support@openadmanager.com with the subject "Delete my data". These are the data deletion instructions for the Facebook login on OpenAdManager.

Questions

support@openadmanager.com · CloudWish LLC, 1509 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA. See also the Privacy Policy.